Return Procedure

At Ridetweaks Automotive, your satisfaction is our top priority. If you are not completely happy with your purchase, we aim to make the return or exchange process simple and convenient.

Get in Touch

To start a return or exchange, please contact our customer support team via:

📧 Email: info@ridetweaks.com

Once we receive your request, we will arrange a pickup for the product and keep you updated on the status of your return or exchange.

Return Eligibility

*Based on the product receipt date.

To qualify for a return, items must be unused, in their original condition, and include all packaging, manuals, and other materials. Returns must also be accompanied by the original invoice.

Exceptions to the Return Policy

Please note that certain items cannot be returned or exchanged:

• Installed Products – Items that have already been installed in the vehicle.
• Opened Electronic Accessories – Such as dash cams, LED lights, chargers, or wiring kits.
• Stickers, Decals & Custom Accessories – Once applied or removed from their original packaging.
• Sale or Clearance Items – Products sold at discounted or final sale prices.
• Custom Orders – Specially ordered or personalized items.

Shipping

Shipping charges are non-refundable unless the item was received damaged, defective, or due to an error on our part. If you have further questions about non-returnable items, feel free to contact us.

Please note that delivery times for exchanged products may vary depending on your location. Products must not be sent back directly to the manufacturer.

If you refuse delivery of an already shipped order, you will be responsible for the associated shipping and return costs.

If approved for a refund, the amount will be processed using the original payment method. Refunds may take 5 to 7 days to reflect, depending on your bank or credit card provider. If you experience delays, please:

1. Recheck your bank account.
2. Contact your credit card provider.
3. If the issue persists, email us at 📧 Email: info@ridetweaks.com.

Warranty Policy

• Most products sold by Ridetweaks Automotive come with manufacturer warranties or guarantees that cover merchandise for a specified period.
• Refer to the documentation provided with your product for detailed warranty information.
• If a product fails within the warranty period, contact our customer service team to initiate a warranty claim.
• All returned items will be inspected to determine warranty eligibility.
• Based on findings, the manufacturer or Ridetweaks Automotive will decide whether to replace, repair, or refund the item.
• Warranties are non-transferable and valid only for the original purchaser.

For further assistance, reach out to our customer service team. We are here to help!